Service, the secret of our continued success...

With the ideal of excellent is the basis of a success, SWITEK is building a powerful service system since the very beginning. To SWITEK, a good service include but not only means the in field installation and maintenance of an automation system, but also consultation, online technical support and more.

Technical Customer Service

Top quality from the very beginning: SWITEK' serivce experts ensure worldwide that their customers' machinery performs optimally and retains its maximum value. Quickly, reliably and competently.

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Complementary Service-Hotline

With many years of practical experience and top-class technical expertise - our service specialists will help our customers with error analysis and efficient troubleshooting. The complimentary service hotline is also available beyond regular business hours and on weekends. Daily from 8.00 a.m. to 20.00 p.m.

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Web-Service 24/7

Now SWITEK experts are directly connected to the customers' machine via the internet to support their operators and maintenance staff in :

• Setting up new molds
• Questions of process technology
• Process optimization
• Error analysis and troubleshooting

7 days a week, all around the clock

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Professional start-up

SWITEK service engineers' special know-how ensures a professional start-up of the machinery in order to provide perfect conditions for successful production.

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SWITEK added-value program

Our professional maintenance and repair of the machinery will ensure maximum uptime, optimize quality and cycletimes and assure long-term preservation of value for the machinery. SWITEK's experts will establish a special preventive service program for their customers, tailor-made to meet the needs of the respective company.

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Conversions and retrofits

SWITEK machines are often used for several decades and many different applications. Professional conversion, retrofitting and adapting the machinery for relocation to regional requirements is all part of SWITEK's core competence. This is often the most economical way to regain optimal profitability in production.

Service hotline

The hotline is the direct link to the SWITEK customer service. Our service specialists will find effective solutions for any problems.

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If a problem cannot be solved by web counselling, an online diagnosis via Teleservice may be the next step. In case a technician is needed on site, this will be arranged and coordinated.

Service Hotline

+86 769 8239 8229

E-mail: support@switek.biz

Web-Service package

• Coaching during the orientation phase and for new staff.
• Remote diagnostics and instruction.
• Assistance in setting up new molds.
• Assistance in solving process technology problems.
• Process optimization and continuous data administration.

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Technical Details

• Separate Internet connection at the customer's end, reliable data transfer between the machine and the web service center (VPN tunnel).)
• Voice communication via the Internet (VoIP)
• Data transfer speeding up to 2MB per second
• Optional: video transmission and inclusion of additional specialists (subcontractors, etc.) by establishing several VPN tunnels.

Spare Parts

SWITEK supplies its customers fast and reliable with high-quality original spare parts. Contnuous prodution for you then assured by our fast supply of genuine spare parts.

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Our stocks are continuously monitored and replenished, so we can guarantee the delivery of all standard spare parts within two working days. We cooperated with international courier service companies. This enables us to also organize deliveries to our customers at night-time and on weekends when necessary.
Our off comprises not only the quick supply of spare parts but also spare part packages, upgrade packages and modernization packages.

Spare part packages

We provide kits for both spare parts and wear & tear parts customized to your machinery.

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Upgrade packages

• Retrofits of plasticizing units for special processing.
• Additional core pulls.
• Special core pull programs.
• Air valves.
• Customized software.
• EUROMAP interfaes.
• Parts removal devices.

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Modernization packages

Professional machine conversion is one of SWITEK's core competences. Particularly at customized machine concepts it is the most economical way to regain best profitability.

Process engineering consulting

Which machine is exactly the right one to fulfill the customer's requirements? Which molds will fit? How can quality be improved and the processes get speeded up? Which process will get the best results? The SWITEK technology experts are right at their customer's side in providing all necessary conditions for successful production of injection-molded parts.

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We support our customers with the selection of the right process for their respective application.
Moreover, we offer process technology counseling to optimize manufacturing processes, such as:

• Machine settings
• Process selection
• Mold Design
• Material feeding technique
• Heating and cooling system
• Product handling

Selection of the optimal plasticizing system is an important issue in our project-related counseling. SWITEK can draw on many years of experience in injection robot and injection molding automation integration and offers a wide range of proven standard solutions.

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Process

• Injection robot customization
• Industrial robot customization
• In mold labeling - IML
• In mold decoration - IMD
• Cutlery auto-packing solution
• Stack-mold injection automation solution
• Pipe fittings metal nuts in mold insertion automation solution
• Bottle closer carton auto-loading solution
• Process Combinations

Preventive service

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Calibration Service

This tool includes setting and readjustment of parameters (strokes, velocities, pressures adn temperatures) and effects optimum performance of the machine.

Direct user benefits:

• Precise repeatability of basic machine parameters (s-v-p-t).
• More precise repeatability in all processes.
• Significant saving in time, energy and material.

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Preventive Service

This package includes the calibration service together with numberous additional service tools, to minimize maintenance costs and increase productivity.

• Machine inspection according to check list.
• Visual check of wear & tear parts acording to check list.
• Analysis of lubricant & lubrication of the motion parts.
• Free use of hotline service and web service included.
• Exact scheduling of maintenance intervals by SWITEK.

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Energy Check

This check leads to a reduction of energy costs and a sustainable assurance of the productivity.

• Measurement of actual energy of consumption of the injection robot and automation system.
• Inspection of all parameters of the industrial robots and machinery in order to secure optimal energy efficiency.
• Possibilities to capitalize on the energy saving potential.
• Final analysis and display of the achieved energy consumption minimization.

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Advantages of preventive service

• Continuous technical OEM back-up
• Precisely calculable maintenance costs.
• Extension of warranty period.
• Exact calculation of maintenance requirements for parts & lubricant replacement due to regular running analyses.
• Calculable repair - and exchange costs for wear & tear parts.
• Minimization of machine wear.
• Higher machine resale value.

Control unit - upgrades

Older machines to be equipped to meet new challenges - with state of the art control system upgrades.

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SWITEK machines are often used for several decades, and even after intensive use still in good mechanical condition. Regardless of their current control system generation, these machines can be retrofitted with latest control technlogy.
First-class functionality of the machine's control system can thus be ensured for many years to come, and the installation of new technological functions is possible without purchasing new machines. With the documentation of process and batch protocols, current quality assurance requirements can be fulfilled. An upgrade of the documentation system also facilitates and shortens future service and maintenance work.

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Advantages

• Increase in reliability and uptime with the latest control system and microprocessor technology.
• Increase in productivity through reduction of downtime and shorter processing cycles for complex parts.
• Smooth operation with latest technology.
• Proven higher repeatability of process by using latest control technology.
• Preparation of individual process programs on site by the customer.
• Integrated networking for data upload and download.
• More efficient process documentation and monitoring.
• E-mail function for automatic signaling of production stops.
• Machine monitoring from the home office via the Internet.
• Online provision of stored PDF files.